| Title: | Program Coordinator |
|---|---|
| ID: | 1113 |
Job Posting Dates: 06/25/2026 until filled
Job Title: Program Coordinator
Reports To: Program Manager, Learning Operations
More than 300,000 children each year find hope and healing in the network of Children’s Advocacy Centers (CACs) in the United States. The Southern Regional Children’s Advocacy Center (SRCAC) works each day to empower local communities to serve child victims of abuse compassionately and effectively. The National Children’s Advocacy Center (NCAC) is seeking an experienced Program Coordinator to join our mission—to champion and strengthen the global response to child abuse.
About the SRCAC
The Southern Regional Children's Advocacy Center (SRCAC) is a National Children's Advocacy Center (NCAC) project funded through the Department of Justice to provide training and technical assistance to communities working to provide a coordinated, collaborative response to child abuse. We are one of four regional training and technical assistance centers in the United States. Currently, there are 415 Children's Advocacy Centers and 16 State Chapter networks of CACs within the Southern Region. SRCAC works hard to offer top-notch training experiences, both in-person and virtual, and to ensure our work is data-informed.
About the role
The Program Coordinator for Learning Operations provides administrative assistance for SRCAC staff and programs. This position is responsible for coordinating and executing training production and operational processes. The position is also entrusted to manage the implementation of communications so that our work reaches the appropriate audience. In partnership with an amazing team of talented staff, the Program Coordinator will ensure our programmatic offerings are coordinated and ready for the national stage. This role is subject to the availability of grant funding.
A typical day may include:
- Developing and distributing e-newsletters and training announcements
- Coordinating and executing logistics for SRCAC trainings and events
- Creating and managing online registrations and evaluations
- Delivering high-quality customer service to training participants
- Assisting with grant reporting and data tracking
- Providing support for an online training, ensuring it’s running smoothly
- Working on collaborative projects with staff from other Regional CACs
- Ensuring the training calendar is current, and files are well organized
You will thrive in this job if you:
- Possess strong organizational and time-management skills
- Have excellent customer service and interpersonal skills
- Demonstrate effective time-management skills with emphasis on quality and timely completion of tasks
- Enjoy data entry and work well in a predominantly computer-based role
- Have excellent written and verbal communication skills
- Are experienced in adult learning and learning management systems
- Are highly organized and detail-oriented, with attention to quality control
- Enjoy working in an open, inclusive environment that emphasizes cooperation and teamwork
- Work effectively with, or without, close supervision in a collaborative environment with a remote team
- Like to take initiative and problem-solve
- Are adaptable and dependable
- Possess sound business ethics, including the protection of personal, proprietary, and confidential information
We are looking for a team member who is aligned with NCAC’s Organizational Values:
- We are passionate about making the world a better place.
- We thrive by learning, collaborating, and celebrating.
- We welcome innovative ideas and new perspectives.
- We help each other succeed.
We work hard to practice what we preach and believe strongly in parallel processes—how we treat one another impacts our service to clients. We are looking for a team member who values a positive organizational climate and is willing to do their part to foster a values-based workplace.
Education and experience requirements we are looking for include:
- A high school diploma or GED is required; a bachelor's degree is preferred
- Minimum of two years of customer service experience
- Minimum of two years of professional experience working in program coordination, event planning, training support, or administrative operations
- Minimum of two years of experience with data entry and management, report writing, and learning management systems preferred
- Prefer experience in social media management, simple website maintenance, and Canva
- Proficiency in Microsoft Office Suite
Certificates, Licenses, Registrations
Must possess a valid U.S. driver's license
Location and Hours
The NCAC main campus is located in downtown Huntsville, AL. Our standard business hours are 9:00 - 5:00 CT, Monday through Friday. This position will work 40 hours per week, onsite in our SRCAC offices or remotely in one of the 16 states within the southern region (Alabama, Arkansas, Delaware, District of Columbia, Florida, Georgia, Kentucky, Louisiana, Maryland, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Virginia, and West Virginia). All candidates must be within one hour of a major airport and live in the Eastern or Central time zones. Occasional travel and a flexible schedule may be required.
About the NCAC
The NCAC revolutionized the United States’ response to child sexual and physical abuse and other forms of child maltreatment. Since its creation in 1985, the NCAC has served as a model for the 1,000+ Children’s Advocacy Centers (CACs) now operating or developing in the United States and in more than 34 countries throughout the world. The NCAC's mission is To Champion and Strengthen the Global Response to Child Abuse.
The NCAC is one of the leading organizations in the country providing training and technical assistance for professionals working in the field of child abuse response. We offer a variety of inter- and multidisciplinary trainings and professional development programs. Trainings are offered in-person, virtually, and on-demand through the NCAC Virtual Training Center. NCAC also provides the Child Abuse Library OnlineTM (CALiOTM), which is one of the largest repositories of child maltreatment resources in the world. Our staff trainers are experts in their fields of professional service and stay abreast of current research and trends, making our trainings relevant, ever-evolving, and some of the best in the world.
Perks and Benefits
We hope you’re excited by the possibilities that come with working at NCAC! We offer the following benefits to full-time employees:
- NCAC observes 14 holidays and has a generous leave policy
- Health, dental, vision, cancer, and life insurance
- Employee Assistance Program
- 401(k) Retirement Savings Plan
Application and Hiring Process
