Job Posting Date: April 16, 2024
Job Title: Receptionist (full-time)
Reports To: Clinical Manager 

The National Children’s Advocacy Center (NCAC) is seeking a dependable full-time Receptionist.  This position is best suited for an individual with excellent customer service and clerical skills and experience working in customer relations or a social service organization.

About the role:
In this role, you will be responsible for handling the front desk and lobby area of the building that provides adult-oriented child abuse prevention services. You will work collaboratively with the Madison County Multidisciplinary Team including law enforcement agencies, the district attorney’s office, the Department of Human Resources and NCAC’s clinical services team.

A typical day may include: 

• Greeting guests entering the building
• Directing phone calls to multiple partner agencies
• Assisting with office equipment such as copy machines and fax machines
• Supporting the multidisciplinary team by assisting with projects as needed
• Supervising visitors while in the lobby area
• Providing a safe and calm environment, realizing that colleagues and guests are working with highly traumatic content
• Pursuing personal development of skills and knowledge necessary for the effective performance of position
• Supervising children and families in the Children’s Building lobby when other staff are unavailable

You will thrive in this job if you:

• Enjoy working with a team
• Are motivated, organized, and reliable
• Work well with first responders
• Can work with traumatic subject matter including child abuse and sexual assault 
• Maintain the highest confidentiality standards

We are looking for a team member who is aligned with NCAC’s Organizational Values:

• We are passionate about making the world a better place.
• We thrive by learning, collaborating, and celebrating.
• We welcome innovative ideas and new perspectives.
• We help each other succeed.

Education and experience requirements we are looking for include:

• High School Diploma/GED
• Minimum of 3 years’ experience in office work or an equivalent combination of clerical and computer experience or related training
• Prior receptionist experience in customer relations or a social service organization is strongly preferred

Location and Hours
This position will work on-site Monday through Friday from 8:00am to 4:30pm at our campus in Huntsville, AL.

About the NCAC 
The NCAC revolutionized the United States’ response to child sexual and physical abuse and other forms of child maltreatment. Since its creation in 1985, the NCAC has served as a model for the 1,000+ Children’s Advocacy Centers (CACs) now operating or developing in the United States and in more than 34 countries throughout the world. The NCAC's mission is To Champion and Strengthen the Global Response to Child Abuse. 

The NCAC is one of the leading organizations in the country providing training and technical assistance for professionals working in the field of child abuse response. We offer a variety of inter- and multidisciplinary trainings and professional development programs. Trainings are offered in-person, and virtually and on-demand through the NCAC Virtual Training Center. NCAC also provides the Child Abuse Library OnlineTM (CALiOTM), which is one of the largest repositories of child maltreatment resources in the world. Our staff trainers are experts in their fields of professional service and stay abreast of current research and trends, making our trainings relevant, ever evolving, and some of the best in the world. 

Perks and Benefits 
We hope you’re excited by the possibilities that come with working at NCAC! In addition to our positive organizational culture, we also offer these benefits:

• Paid time off. NCAC observes 14 holidays and has a generous leave policy.
• Other benefits. Health, dental, vision, and life insurance, Employee Assistance Program, and a 401k plan.

Application and Hiring Process 
Applications will be reviewed as they are received. We anticipate filling this position ASAP.

To apply, follow the ‟Apply Now” button, which will be at the end of this posting if you accessed it through the NCAC website. If you are reading this posting on a third-party site (Indeed, Google, etc.), please go to NCAC’s Careers page to apply via our application system: https://www.nationalcac.org/careers/ 

In order to be considered, you must submit a fully completed application, cover letter, resume, and salary requirements. When you apply via our website, you will receive an automatic email acknowledging that we have received your application. Please, no phone calls or emails regarding the position or application process. All offers are contingent on passing a drug screening and background check, including motor vehicle records. Candidates for jobs requiring driving must have an excellent driving record. 

NCAC believes it is important to be inclusive not only to our clients but also to our staff, partners, and global audiences. We recognize and appreciate the importance of creating an environment in which all employees feel valued, included, and empowered to do their best work and bring innovative ideas to the table. In recruiting for our team, we are looking for colleagues who are ready to join us on our learning journey of how to be increasingly responsive and supportive to diverse staff, clients, and associates. We welcome the unique contributions that you can bring. 

NCAC is proud to be an Equal Opportunity Employer. We look forward to hearing from you.